RMGadgetronic Cancellations & Refunds Policy
Thanks for shopping at RMGadgetronic.
If you are not entirely satisfied with your purchase, we’re here to help. Please refer our policy mentioned below:
For physical products customers are allowed to cancel an order before it is shipped. However, the order once shipped cannot be cancelled. In such a case you may receive the product and then place a request for return and refund of the product.
Note: Cancellation is strictly not applicable on digital product after it is instantly delivered to you. The digit product once delivered cannot be cancelled.
Returns & Replacement
For digital products please contact our support, if the digital item delivered to you did not work due to any reason within the warranty period, we will first check and try to fix the issue via remote access. If incase we find the digital item delivered to you turns out to be faulty, we shall immediately give you a replacement for the same.
Please note the Digital product purchased by you by mistake is not eligible for refund, replacement or any type of compensation, hence please place an order carefully.
For physical items you have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refund eligibility for digital products:
- You will be eligible for refund if the digital product delivered to you did not work and could not be fixed by us.
- You will not be eligible for refund if the key did not work, because you are trying it on a wrong edition, old version or due to any system error & issue from your side and not related to the product you purchased from us.
- You will not be eligible for refund / replacement or any kind of compensation if there was a wrong purchase done by you. All the detail are given in the product description and we have request you to read the product description well before you purchase. Hence, we are not responsible for the wrong purchases done.
- If you did not use the key due to any XYZ reasons after the key you purchased was delivered to you, then such a case is not eligible for refund.
Note: For refund & replacement eligibility will be check and verified by our team as per our policy and via remote access, so kindly co-operate. After refund confirmation for our side for digital item we will initiate a refund to your original method of payment within 3-5 working days.
For physical item once we receive the returned item, we will inspect it and immediately notify you on the status of your refund. If your return is eligible and approved, we will initiate a refund to your original method of payment within 7 working days of refund confirmation given to you.
Please note: You will get a full refund if your return reason is valid and acceptable as per our policy. After product inspection, if found that the product is perfectly fine and return reason is not valid or the item is tempered purposely to meet the return reason then you may have to bear the shipping cost, payment gateway charges, repair and other charges if any and then remaining amount will be refunded to you.
Warranty : For product category like Antivirus & Billing there is a support by the respective company brand, so you can directly contact them and for other softwares you can contact our support.
Important Note: Though lifetime product the activation warranty is only for 1month from the date of purchase and warranty on replacement is only for 7days from the date of replacement given. There is free support for 1 year from the date of purchase, post which you can avail a paid support at Rs. 99 per license.